CG Tech Services, Inc is hiring a Remote Senior Systems Administrator

Introduction: Tech Solutions Innovations is a Pacific Northwest-based Technology Services Provider and consulting firm dedicated to supporting businesses and nonprofit organizations ranging from 5-500 employees. We're searching for driven, empathetic, and self-aware professionals to expand our dynamic team. As we continue growing, we're recruiting an experienced Remote Senior Infrastructure Specialist to deliver outstanding technical assistance and strategic project implementations for our clientele. Candidates must excel in rapid-moving environments and demonstrate meticulous precision. About the Role: The Remote Senior Infrastructure Specialist will deliver sophisticated technical support and diagnostic services across Windows infrastructures, server environments, network systems, and cloud platforms. This position demands exceptional analytical capabilities and the expertise to navigate intricate technical challenges escalated beyond initial support tiers. You'll collaborate on technological initiatives including system enhancements, transitions, and implementation strategies, ensuring punctual and successful execution. This represents a full-time commitment of 40-50 weekly hours, predominantly during Seattle business timeframes (Monday–Friday, 8 AM to 6 PM Pacific Standard Time) to facilitate seamless team and client collaboration. Occasional extended-hour engagement may be necessary for emergency responses, strategic projects, and maintenance activities. This represents an exceptional opportunity for professionals who: - Thrive in dynamic, drama-free professional environments where negative interpersonal dynamics are not tolerated - Demonstrate extraordinary organizational precision and systematic problem-solving approaches - Are enthusiastic about contributing to a growing organization where individual contributions directly influence company trajectory - Possess rapid learning capabilities and desire continuous professional development - Seek opportunities for sustainable career progression and long-term organizational integration Responsibilities: - Advanced Technical Support: Deliver sophisticated diagnostic and resolution services for escalated Windows Server, networking, firewall, virtualization, and cloud service challenges - Comprehensive Troubleshooting: Efficiently diagnose and resolve complex technical obstacles, systematically documenting solutions - Strategic Project Engagement: Participate in technological transformation initiatives ensuring precise implementation - Client Communication: Utilize ticketing platforms for comprehensive client interactions and detailed documentation - Knowledge Management: Contribute to internal informational resources supporting team development - Continuous Improvement: Identify opportunities to enhance operational workflows - System Maintenance: Collaborate in maintaining client technological infrastructures - Tool Implementation: Deploy support automation to meet service level agreements - Emergency Responsiveness: Participate in shared on-call rotation - Adaptable Support: Execute additional assigned responsibilities Requirements: Skills: - Client-focused collaborative approach - Superior verbal and written communication capabilities - Exceptional attention to detail - Outstanding customer service orientation - Deadline and schedule management proficiency - Leadership flexibility and team integration abilities - Consistent availability during Pacific Standard Time business hours Qualifications: Technical Expertise: - Advanced Windows Server environment proficiency - Virtualization technology experience - Comprehensive networking knowledge - Cloud platform familiarity - Minimum 5+ years technical support experience - Preferred certifications in Azure administration, network technologies Additional Attributes: - Superior analytical capabilities - Effective cross-audience communication - Remote work management skills Technical Requirements: - Personal Windows 11 computer - Security software installation acceptance - Reliable power infrastructure - Quality communication headset - Minimum 30 Mbps internet connectivity - Dual-monitor configuration recommended Cultural Considerations: We're a progressive organization celebrating diversity, with explicit commitment to LGBTQIA+ inclusivity while recognizing complex global perspectives. Equal Opportunity Statement: We categorically reject discrimination across all employment dimensions, guaranteeing fair treatment regardless of personal characteristics protected by applicable legal frameworks.