About the Role
This position involves managing reservation requests and providing ongoing support to guests throughout their travel planning journey, ensuring all inquiries are addressed promptly and professionally.
Responsibilities
- Handle incoming guest inquiries via email, phone, and chat
- Assist travelers with booking modifications and reservation changes
- Provide accurate details about accommodations, availability, and policies
- Resolve guest concerns with a focus on satisfaction and retention
- Maintain up-to-date knowledge of property offerings and destinations
- Process booking confirmations and payment transactions
- Escalate complex issues to appropriate departments when needed
- Ensure all guest data is entered and stored accurately
- Follow up on pending requests to ensure timely resolution
- Collaborate with internal teams to coordinate guest needs
- Monitor reservation systems for updates and changes
- Communicate proactively about booking status or disruptions
- Support last-minute booking requests with urgency and precision
- Maintain professionalism during high-volume periods
- Adhere to service level agreements for response times
- Assist with pre-arrival guest communications
- Provide post-booking support including documentation and guidance
- Identify opportunities to enhance guest experience
- Report recurring issues to improve service workflows
- Work flexible hours, including weekends and holidays as needed
Benefits
- Remote work flexibility
- Paid training period
- Performance-based incentives
- Access to wellness resources
- Opportunities for professional development
- Employee travel discounts
- Flexible scheduling options
- Supportive team environment
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Part of a guest-facing support team focused on delivering seamless booking and travel experiences
Why This Role Matters
This position plays a key role in shaping guest satisfaction by ensuring every booking interaction is smooth, accurate, and supportive. Success means fewer errors, faster resolutions, and happier travelers.
What to Expect
Daily tasks include responding to booking inquiries, updating reservations, and guiding guests through pre-arrival steps. The role requires consistency, clear communication, and attention to detail.
Not available
