Responsibilities
- Respond to client inquiries about cruises and manage reservations and changes using phone, email, and digital platforms.
- Offer knowledgeable advice on cruise locations, schedules, onboard features, and necessary travel documentation.
- Handle booking transactions and payments accurately while adhering to internal guidelines.
- Build and maintain client relationships through tailored service and consistent follow-up communication.
- Keep current with cruise line offers, operational policies, and international travel regulations.
- Work with cruise providers to obtain competitive pricing and special benefits for customers.
- Resolve customer issues and booking complications with professionalism and efficiency.
- Promote and sell supplementary travel products including shore excursions, insurance, and lodging around cruise dates.
Benefits
- Adaptable hours with the option to work remotely from any location.
- Special access to reduced rates on travel and other industry advantages.
- Regular training sessions to support skill enhancement and career progression.
- Potential for advancement within the organization.
Work Arrangement
Remote (Worldwide)
