Sezzle, a mission-oriented company building the future of healthcare for seniors, is looking for a Remote Primary Care Coordinator (Medical Assistant). This role serves as the central contact point for our primary care geriatric care team, managing coordination for 500-600 patients alongside nurses and Primary Care Providers. You will ensure excellent healthcare delivery through effective communication, documentation, and relationship management.

What You'll Do

Serve as primary contact for patients, families, and providers.
Schedule and coordinate medical appointments.
Manage patient documentation and EMR updates.
Process urgent care calls and STAT tasks.
Participate in a mandatory after-hours shift rotation.
Handle communications via phone, email, text, and fax.
Coordinate with community partners and specialty providers.
Facilitate new patient onboarding.
Answer 95% of inbound calls within 60 seconds (approximately 30 inbound calls/day).
Aim for an average wait time of less than 30 seconds; ensure caller wait times do not exceed 2 minutes.
Address 95% of messages and clinical emails within 2 hours.
Complete routine tasks within 7 days; STAT tasks completed within 24 hours.
Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit.
Complete 100% of visit reminder calls each day (approximately 20 reminder calls/day).
Close/resolve all urgent voicemails within 1 hour.
Return non-urgent voicemails within 1 business day.
Ensure after-hours voicemails are addressed within the first 2 hours of the next business day.
Ensure accurate logging of all patient encounters for chronic care management.
Log 6 hours per day of care coordination using our custom logging software.
Assist with improvement projects related to quality and efficiency.
Achieve a patient satisfaction survey score of 8.5/10 or higher.

What We're Looking For

Shift hours: Monday-Friday, 12:30pm-9:00pm PST.
High School Diploma.
Basic understanding of Primary Care Operations.
Reliable internet and a HIPAA-compliant workspace.
Comfort with healthcare technology platforms.
Ability to thrive in a fast-paced, changing environment.
Attendance is critical in this role to ensure quality patient care.
Must be able to work approximately 5 on call overnights and/or weekends.
Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc.

Nice to Have

Some college coursework preferred.
Medical Assistant Certification preferred.

Team & Environment

You will be the central point of contact for our primary care geriatric care team, managing a panel of 500-600 patients alongside nurses and Primary Care Providers.