Responsibilities
- Serve as primary contact for patients, families, and providers
- Schedule and coordinate medical appointments
- Manage patient documentation and EMR updates
- Process urgent care calls and STAT tasks
- Participate in mandatory after-hours shift rotation
- Handle communications via phone, email, text, and fax
- Coordinate with community partners and specialty providers
- Facilitate new patient onboarding
Requirements
- Shift hours M-F 12:30am-9:00pm PST
- High School Diploma
- Reliable internet and HIPAA-compliant workspace
- Comfort with healthcare technology platforms
- Ability to thrive in a fast-paced, changing environment
- Attendance is critical in this role to ensure quality patient care
- Must be able to work ~5 on call overnights and/or weekends
- Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc.
Nice to Have
- some college
- Basic understanding of Primary Care Operations
- Medical Assistant Certification
Benefits
- Stock Option Plan
- Paid Parental Leave
- Medical, Vision, and Dental Insurance
- 401K Retirement Plan
- Mileage and Cell Phone Reimbursement
- Annual Wellness Allowance
- Professional and Personal Development Annual Allowance
- FSA and Dependent Care FSA
- 10 Paid Holidays
- Paid Time Off
- Paid Sick days
Team
Team size: 500-600 patients. Structure: nurses and Primary Care Providers
Additional Information
- Ability to remain seated for extended periods
- High proficiency with computers and mobile devices
- This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow
