Chatterboxes is looking for a Remote Part Time Patient Scheduling Coordinator to join our mission-driven team. In this role, you will orchestrate vital connections between families seeking speech therapy services and our experienced pediatric Speech-Language Pathologists (SLPs). Your work ensures every family's journey begins with warmth, clarity, and careful attention to their needs.
What You'll Do
- Create perfect matches between patients and SLPs based on clinician expertise, geographic location, availability, and age/diagnosis preferences.
- Coordinate both teletherapy and in-home visits, using Google Maps to optimize travel routes for clinicians.
- Maintain a dynamic waiting list using Monday.com to efficiently match clients with available appointment times.
- Coordinate therapy sessions with private client schools.
- Maintain up-to-date records in Simple Practice, including new client information, progress reports, and intake forms.
- Keep clinician availability calendars current and accurate.
- Track SLP specialties, interests, and availability using Google Docs and Sheets.
- Communicate efficiently with the team through Slack for all scheduling updates.
- Guide families through the onboarding process with clear communication and necessary information.
- Manage appointment modifications and make-up sessions with care and attention.
- Document special requirements for home visits, including parking, directions, and security details.
- Provide warm, professional communication via phone and email.
- Work closely with Clinical Leaders daily to optimize new client placement.
- Keep SLPs informed of schedule changes and new appointments.
- Support the entire team in maintaining efficient scheduling processes.
What We're Looking For
- Minimum of 2 years of equivalent administrative experience.
- Proficiency in Slack for team communication.
- Experience with Google Sheets and Google Docs.
- Home or office setup that supports efficient working processes.
- Comfortable with remote work and self-management once given clear direction.
- Self-starter with tenacity, comfortable working independently, multitasking to meet deadlines & ready to deliver.
- Proficiency with modern technology and a knack for learning new digital systems is required.
- Demonstrated commitment to customer care, compassion, and satisfaction, with an obsessive focus on timelines and deliverables.
- An optimistic, upbeat, and resilient attitude, coupled with a solution-oriented mindset.
- Possess an innate commitment to honesty and integrity.
- Ability to dial up or down your time commitment to the role which will require an average of 15-20 hours per week but at times may increase based on seasonality.
- Comfort with or learning how to use practice management software (Simple Practice).
- Experience with productivity tools including Google Workspace, Slack, Zoom and Monday.com.
- Ability to quickly learn and adapt to new technology platforms.
Nice to Have
- Bachelor's degree in a related field preferred.
- Experience with Monday.com is a plus.
- Experience with scheduling or dispatching, particularly in home care settings.
Technical Stack
- Slack
- Google Workspace (Sheets, Docs)
- Simple Practice
- Monday.com
- Zoom
- Google Maps
Team & Environment
You will work closely with Clinical Leaders daily in a close-knit, mission-driven team.
Benefits & Compensation
- Competitive compensation and job title reflecting your experience and qualifications.
- Flexibility of remote work, allowing you to achieve a healthy work-life balance.
- A meaningful part-time role where you directly contribute to children's developmental journeys.
- The opportunity to make a real difference in families' lives through exceptional service.
- A supportive culture that values compassion, creativity, and positive energy.
Work Mode
This is a fully remote, part-time position.
We are a neurodiversity affirming organization and proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all.
