PeopleCert is looking for a Remote Online Exams & Customer Experience Assistant - French Speaking to deliver exceptional support and uphold the integrity of our global certification processes. You will play a key role in ensuring a smooth and secure experience for candidates and stakeholders worldwide.
What You'll Do
- Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process.
- Oversee the secure and fair conduct of certification exams at testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in systems, ensuring compliance with procedures.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Work effectively in a team environment and liaise with other teams to achieve results.
- Carry out any reasonably allocated duties and tasks relevant to the role.
- Ensure work is aligned with company values: Quality – Passion – Integrity – Innovation.
What We're Looking For
- Excellent command of the English & French language (native-like or C2 level).
- Advanced computer literacy.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, and flexible.
- Ability to work in a high-volume, fast-paced, deadline-driven environment.
- Availability to work in 24/7 rotating shifts (including nightshifts, weekends, holidays).
Nice to Have
- Bachelor’s degree in any discipline.
- Previous experience in a similar position or function.
- Prior working experience in the certification of persons and/or training and exam fields.
- Passionate about Customer Satisfaction.
- LanguageCert C2 LTE or C2 IESOL certificate.
- ECDL Advance level certification.
Team & Environment
You will be part of an agile team, collaborating with cross-functional teams in a dynamic, international atmosphere.
Benefits & Compensation
- Monthly Bonus upon Performance.
- Work in an international, dynamic, and fun atmosphere.
- Two free vouchers for all certifications from PeopleCert's Portfolio per year.
- Complimentary coffee and tea in all our premises.
- Huge learning experience in using best practices and a global environment.
- Constant personal and professional development.
Work Mode
This is a fully remote position serving a global audience. Availability for rotating shifts across multiple time zones is required.
