Responsibilities
- Accepting transfers from the Patient Enrollment team to conduct preliminary health assessments for newly enrolled patients in our network.
- Resolve patients' questions and create an open dialogue to understand needs.
- Identify and coordinate community resources with patients that would benefit their care.
- Provide patient education and health literacy on the management of chronic conditions.
- Assist with medication management, including identifying potential medication concerns, adherence, and coordinating refills.
- Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.
Requirements
- Active Compact/Multi-State license (LPN) (LVN)
- Technical aptitude – Microsoft Office Suite
- Excellent written and verbal communication skills
- Must have active high-speed Wi-Fi
- Must have a home office or HIPAA-compliant workspace
Nice to Have
- Epic Experience
- Bilingual
- Additional Single State licensures
Benefits
- Health Benefits (core medical, dental, vision)
- 401k with company match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Company laptop provided
Work Arrangement
Remote (Worldwide)
Additional Information
- This position is sedentary and will require sitting for long periods of time
- This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
- The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations
- Hours: 8:00am - 4:30pm CST 9:00am - 5:30pm CST
