ModSquad is looking for a Remote Customer Support Representative for a seasonal, 20-hour per week role supporting a major higher education client. You will provide inbound call and email support, representing the campus culture while helping students, parents, and faculty resolve their issues.
What You'll Do
- Provide friendly, knowledgeable customer support through inbound calls and emails.
- Help students, parents, and faculty get the support they need.
- Handle basic troubleshooting with ease.
- Bring the energy and identity of a school to life in every interaction.
- Juggle multiple apps while maintaining attention to detail.
What We're Looking For
- Proven customer support experience and a passion for service.
- Tech-savvy problem-solving skills.
- Detail-focused multitasking ability.
- Dedicated computer (Windows 10 or newer).
- 16 GB RAM minimum.
- Wired internet connection (Ethernet) with at least 50 Mbps download speed.
- Willing to install ModSquad’s security software and 2FA app.
- Willing to install client admin tools.
- Access to a webcam or smartphone for photo verification.
- Ability to commit to 20 hours per week minimum, with 8 of those hours self-scheduled on Friday and/or Saturday.
- Ability to commit to a 60-day seasonal period.
Nice to Have
- Zendesk experience.
- Dual monitors for peak productivity.
- Enthusiasm for campus culture.
Work Mode
This is a fully remote position.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
