Jerry.ai is seeking a Remote Customer Support Agent (P&C) to help existing customers manage their insurance policies from our portfolio of 55+ carrier partners. You will process service changes and answer policy questions to support customers and retain policyholders, supporting our mission to help car owners save time and money.
What You'll Do
- Respond to inbound calls from existing customers.
- Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Help customers with questions regarding existing insurance policies related to coverages, policy benefits, or changes.
- Work to retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
What We're Looking For
- 2+ years of experience working in a call center environment.
Benefits & Compensation
- Hourly wage: $19.00 - $21.00.
- Medical, dental, and vision insurance.
- 401K match.
- Ability to work remotely with company-provided work equipment.
- Ongoing training and mentorship from the leadership team.
- Access to an outstanding portfolio of insurance carriers and products.
- Flexible scheduling options: 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
Work Mode
This is a fully remote position with equipment provided by the company.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
