EX Squared is looking for a Remote Customer Success Consultant to join our team. This role is focused on building strong client relationships and driving successful outcomes for our customers.
What You'll Do
- Manage and nurture relationships with key customer accounts
- Proactively identify client needs and recommend solutions
- Monitor customer health metrics and drive adoption of our products
- Collaborate with internal teams to resolve customer issues
- Develop strategies to increase customer retention and satisfaction
What We're Looking For
- Proven experience in a customer success, account management, or similar client-facing role
- Strong communication and interpersonal skills
- Ability to understand customer business objectives and technical needs
- Experience using CRM platforms and customer success software
- Proactive problem-solving approach and data-driven mindset
Work Mode
This is a fully remote position open to candidates located in Brazil.
