Think Academy US is seeking a Remote Customer Service Representative based in Malaysia to serve as the first point of contact for users, provide course consultations, and deliver high-quality support to prospective and existing students. This night shift, remote role supports the company’s mission in global math education through proactive engagement and efficient service.
What You'll Do
- Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
- Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
- Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
- Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
- Collaborate with the team to collect customer feedback and help optimize our products and services.
- Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
- Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
What We're Looking For
- Bachelor’s degree or above from a full-time university
- Fluent in Chinese
- CET-4 or above
- Basic English reading and communication skills
- Excellent communication, interpersonal, and customer service skills
- Strong ability to work independently, manage time efficiently, and complete tasks on schedule
- Proficiency in CRM systems and other related office software
- Positive work attitude, patience, and strong customer-oriented mindset
- Strong problem-solving ability, able to handle customer issues professionally and positively
Nice to Have
- Experience in customer service or similar roles
- Candidates with an education industry background are highly valued
Technical Stack
- CRM systems
- office software
Benefits & Compensation
- 4000 MYR per month base salary
- 1200 MYR performance bonus per month
- Remote work
- Participation in training webinars to enhance professional skills
Work Mode
- Remote work based in Malaysia
- Fixed shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM
- 40 hours per week, 5 days a week
Think Academy US is committed to educational excellence and fostering a diverse, responsible, and dedicated team. We support the global learner community and welcome qualified candidates from all backgrounds.
