IBMC is looking for a Customer Support Representative to provide excellent support for a client company based in Bali. In this role, you will be the primary point of contact for customers, ensuring their questions are answered and their issues are resolved efficiently.
What You'll Do
- Respond to customer inquiries and provide exceptional support via email and live chat.
- Guide customers through our client's products and services, ensuring a seamless experience.
- Investigate and resolve customer issues promptly and effectively.
- Educate customers on product functionalities to enhance their user experience.
- Communicate clearly and professionally with both customers and internal teams.
What We're Looking For
- Fresh graduates are highly welcome to apply.
- For experienced candidates, 1-2 years max of experience in a customer support or service role.
- Exceptional written and verbal communication skills in English are mandatory.
- Strong problem-solving abilities and attention to detail.
- Collaborative mindset with the ability to work effectively in a team.
- Willingness to work on weekends and the ability to adapt to a shift work system.
- Willing to work in shifts.
- Strong multitasking skills and the ability to perform well in a high-pressure environment.
Nice to Have
- Familiarity with Helpdesk and Ticketing Systems is advantageous.
Team & Environment
You will be directly managed under IBMC.
Work Mode
This is a local-country position located in Bali, Indonesia.
IBMC is an equal opportunity employer.
