We are looking for a Remote Customer Service Advisor to work nights providing dedicated support to our small business customers. You will handle queries across phone, email, and live chat, taking full ownership from start to resolution within a supportive, structured remote team.
What You'll Do
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact through to resolution.
- Handle complex and sensitive account queries with confidence and care.
- Apply financial services policies and processes accurately while managing high volumes.
- Identify customers who may need extra support and ensure they receive it.
- Work closely with your remote team to share feedback, suggest improvements, and enhance the customer experience.
What We're Looking For
- 2+ years’ customer service experience in a financial services or contact centre environment.
- Confident handling multi-channel customer contacts (phone, email, live chat).
- Strong communication skills, sound judgement, and high attention to detail.
- Comfortable working within regulated environments and quality standards.
- Calm, solutions-focused, and professional when managing sensitive or difficult cases.
- Self-motivated and able to work independently in a remote setting.
- Must be located in the UK with the right to work.
Team & Environment
You will be part of a structured, supportive Customer Service team.
Benefits & Compensation
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
Work Mode
This is a remote position. You must be located and have the right to work in the UK.
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
