apply seeks a Remote Customer Care Support Specialist dedicated to delivering exceptional customer service by processing submissions and handling inbound calls. This role is centered on achieving first-call resolution and continuously improving the member experience.
What You'll Do
- Support inbound telephonic phone calls from members.
- Provide over-the-phone support.
- Specialize in first-call resolution performance.
- Effectively manage and respond to customer inquiries.
- Submit requests to proper departments to prevent recurring issues.
- Ensure rapid response and resolution of escalated inquiries.
- Maintain and develop knowledge of the Vitality program to improve member experience.
- Identify problems or gaps within current processes and help devise creative solutions.
- Track, analyze, and report on improvements to current processes.
- Communicate verbally and/or in writing to internal and external audiences.
- Communicate within operations any issues or concerns that arise, including loading tickets for system issues.
- Educate customers on the program and navigation of the website.
- Capture submitted events.
What We're Looking For
- Effective communication skills.
- Strong organization skills.
- Ability to manage multiple priorities.
- Customer focused and responsive.
- High School Diploma.
Nice to Have
- Bachelor's degree.
- 1-2 years of customer service experience.
- Health or wellness background.
Benefits & Compensation
- Medical, Dental & Vision plans.
- 401(k) with company match.
- Company paid Life Insurance (Basic, Voluntary & AD&D).
- Company paid Short Term & Long Term Disability.
- Paid Time Off (Vacation, Sick & Public Holidays).
- 100% Paid Family Leave (Maternity/Paternity).
- Wellness Resources.
- Compensation: $16.50/hour.
Work Mode
This is a remote position with a global work mode.
apply is an equal opportunity employer.
