Jerry.ai is looking for a Remote Call Center Representative to help existing customers manage their insurance policies from our network of 55+ insurance carrier partners. You'll provide direct support for policy changes and service requests, playing a key role in customer retention.
What You'll Do
- Respond to inbound calls from existing customers.
- Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Help customers with questions regarding existing insurance policies, including coverages, policy benefits, or making changes.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
What We're Looking For
- Must obtain a P&C license within 60 days after starting (company will pay for it).
Benefits & Compensation
- Hourly wage: $18.00 - $21.00
- Medical, dental, and vision insurance
- 401K match
- Ability to work remotely with company-provided work equipment
- Ongoing training and mentorship from leadership team
Work Mode
This is a fully remote position. The company provides all necessary work equipment.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
