As a Remote Call Center Agent, you’ll play a key role in supporting customers as they manage their auto insurance needs. You'll handle incoming calls, guide policyholders through service updates, and deliver clear, accurate information to help them make informed decisions about their coverage.
What You'll Do
- Answer customer calls and assist with inquiries about their existing policies, including coverage details and benefits
- Process requests to modify policies, such as adding or removing vehicles and drivers
- Update account information, including adding lienholders and issuing updated policy documents
- Identify at-risk customers and work to retain them by offering tailored solutions
- Ensure all customer interactions are handled professionally and efficiently
Requirements
- Minimum of two years of experience in a call center or customer service role
- Strong ability to manage multiple tasks and adapt to shifting priorities
- Demonstrated commitment to helping others and delivering excellent service
Benefits
- Hourly pay between $19.00 and $21.00
- Full support to obtain your Property & Casualty insurance license within 60 days of hire
- Medical, dental, and vision insurance coverage
- 401K plan with company match
- Remote work setup with equipment provided
- Flexible scheduling: choose between five 8-hour days or four 10-hour days each week
- Access to ongoing training and mentorship from leadership
- Opportunities for equity grants as part of total compensation
- Partnership with over 55 insurance carriers, giving customers broad options
Work Environment
This role is fully remote with no location restrictions. You’ll have the freedom to work from anywhere with a reliable internet connection, supported by structured training and a team dedicated to continuous improvement. Scheduling is designed to support work-life balance, with options to fit your personal routine.
Company Culture
The team values curiosity, collaboration, and practical problem-solving. Innovation is central to the mission, with a focus on refining an AI-powered platform that simplifies insurance for everyday users. The environment encourages learning and growth without ego, fostering a supportive workplace.
Equal Employment Opportunity
This employer is committed to fair and inclusive hiring practices. Applicants are evaluated based on qualifications and experience, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, pregnancy, reproductive health decisions, or any other protected characteristic. Reasonable accommodations are available during the application process for those who need them.
