Lifepoint Health is seeking a Registrar to be the first point of contact for patients, providing essential registration services at the hospital front desk. You will be responsible for gathering and verifying patient information, coordinating admissions, and ensuring compliance with hospital policies. At Lifepoint Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.
What You'll Do
- Gather and verify patient account information and insurance coverage, ensuring accurate entry of all demographic, billing, and clinical data.
- Distribute forms, obtain necessary signatures, and meet with patients or caregivers to exchange essential information.
- Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine patient placement.
- Verify insurance benefits, obtain precertifications and authorizations, and process payments or refer to financial counselors.
- Provide excellent customer service, addressing patient questions and concerns while maintaining strict professionalism and confidentiality.
- Utilize electronic health record (EHR) and registration software efficiently to manage data and support documentation compliance.
- Collaborate with various departments to resolve registration issues, facilitating smooth patient admissions and adherence to policies.
What We're Looking For
- A high school diploma or equivalent is required; three years of directly related experience may be substituted for the required education.
- Previous computer experience, including familiarity with electronic health records (EHR) or registration systems.
- Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
- Excellent customer service skills and the ability to interact professionally with patients, families, and staff.
- Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
- Detail-oriented, organized, and able to maintain accuracy while managing multiple tasks simultaneously.
Nice to Have
- Knowledge of medical terminology and hospital procedures; billing or collections experience is strongly preferred.
Technical Stack
- Electronic health record (EHR) systems
- Registration software
Benefits & Compensation
- Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, and hospital indemnity insurance; short- and long-term disability; paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
- Employee Well-being: Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
- Professional Development: Ongoing learning and career advancement opportunities.
Work Mode
This role is onsite at the Hospital Front Desk Check-In Area.
Lifepoint Health is an Equal Opportunity Employer and is committed to Equal Employment Opportunity for all applicants and employees.
