About the Role
The position is responsible for managing regional accounts, expanding business opportunities, and ensuring customer satisfaction through proactive engagement and performance-driven strategies.
Responsibilities
- Manage and grow relationships with key regional clients
- Develop and execute strategic account plans
- Identify new business opportunities within the territory
- Coordinate with internal teams to meet customer needs
- Monitor market trends and competitor activity
- Achieve sales targets and revenue goals
- Prepare regular performance and forecasting reports
- Lead negotiations on pricing and contracts
- Serve as primary point of contact for assigned accounts
- Ensure timely delivery of products and services
- Collaborate with engineering and technical teams on customer requirements
- Support product launches in the region
- Conduct regular customer site visits and reviews
- Address customer complaints and resolve issues promptly
- Maintain accurate CRM records and account documentation
- Drive customer retention and satisfaction initiatives
- Participate in industry events and trade shows
- Align sales strategies with company objectives
- Provide feedback from customers to product development teams
- Work closely with logistics and supply chain for order fulfillment
- Ensure compliance with company policies and procedures
- Train customers and partners on product usage when needed
- Monitor contract adherence and renewal timelines
- Support pricing and bid proposal development
- Promote long-term partnerships through consultative selling
Compensation
Competitive salary based on experience
Work Arrangement
Full-time, regional travel required
Team
Part of the sales and customer management team
Travel Requirements
- Frequent travel to customer locations across the Northeast region is expected
- Up to 50% of time may be spent on the road
- Occasional overnight stays may be necessary
Performance Metrics
- Sales growth within assigned territory
- Customer satisfaction and retention rates
- Timely reporting and forecast accuracy
- New business acquisition rate
Not applicable
