Equip Health is hiring a Referral Coordinator to triage incoming patient referrals from provider partners and ensure a seamless experience for patients and referrers. You will collaborate closely with our admissions and outreach teams, act as a liaison between new providers and outreach managers, and manage data across multiple systems.
What You'll Do
- Collaborate with the admissions and outreach teams to triage referred patients and support referral partners during their patient’s admissions process.
- Serve as a liaison between new providers and outreach managers.
- Manage data and reports in multiple systems including a CRM, EMR, and data analytics platform.
- Manage confidential health information thoughtfully.
- Ensure data is inputted accurately and consistently and assist with data audits as needed.
- Speak confidently about Equip’s services, patient population, and referrals process.
- Perform other duties as assigned.
What We're Looking For
- Bachelor’s degree or higher.
- 1+ years experience in a customer service or case management role.
- Excellent interpersonal and communication skills.
- Highly organized with strong attention to detail in a dynamic environment.
- Comfortable working remotely with high autonomy and self-motivation.
- Ability to think critically to quickly and accurately work through challenges and rapid change.
- A desire to work at a fast-growing health tech startup.
- Must be able to work EST time zone.
Nice to Have
- Experience preferably in healthcare.
Team & Environment
You will work closely with the outreach team and admissions team.
Benefits & Compensation
- Flex PTO (3-5 wks/year recommended)
- 11 paid company holidays
- Generous parental leave
- Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families
- Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance
- Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources
- Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more
- 401(k) retirement plan
Work Mode
This is a fully remote position.
Equip Health is an equal opportunity employer, providing equal opportunity in all aspects of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
