As a Customer Support Representative, you will deliver reliable assistance to end-users by addressing inquiries and resolving technical concerns through phone, email, and chat. Your role ensures every interaction is handled with accuracy, discretion, and thorough documentation in line with established procedures.
What You'll Do
- Investigate and resolve user-reported issues using phone, email, and chat platforms.
- Maintain and manage a lab of test devices to replicate and troubleshoot reported problems.
- Follow strict confidentiality protocols for internal and external login credentials.
- Record all customer interactions accurately according to operational guidelines.
Requirements
- Minimum 18 years of age with a high school diploma or equivalent.
- Ability to pass assessments, including a typing test of at least 25 words per minute.
- Strong verbal and written communication skills in the required service language.
- Proven ability to work independently and collaboratively in a remote team setting.
- Flexibility to adapt to evolving processes, tools, and information systems.
- Willingness to complete a background check as part of the hiring process.
Preferred Qualifications
- Prior experience in customer service, technical support, billing, or sales roles.
- Familiarity with multi-channel support environments including phone, email, and live chat.
Benefits
- Competitive compensation aligned with industry standards.
- Comprehensive medical, dental, vision, and life insurance coverage for employees and dependents.
- Paid time off starting at 21 days in the first year, plus paid birthday leave.
- Weekly food vouchers to support your well-being.
- Savings fund program and life insurance benefits.
- All necessary equipment provided: computer, headset, keyboard, and mouse.
- Opportunity to transition from onsite to remote work in the future.
- A culture focused on growth, inclusion, and meaningful career development.
Work Mode
This role is based onsite in Puebla, with the future possibility of transitioning to remote work. You’ll be supported with all required hardware and tools to perform effectively.
Company Culture
The environment prioritizes people, inclusion, and community impact. Team members are encouraged to grow within the organization, and diverse perspectives are valued as drivers of innovation and performance. Internal mobility is supported, and equity is central to how teams operate.
EEO Statement
We believe diverse experiences and backgrounds strengthen performance and creativity. All applicants are welcome, regardless of race, gender, ethnicity, or life experience. If you require accommodations during the hiring process, please inform the team so we can support you appropriately.
