Teamified is looking for a Rebate Specialist to join our team. In this role, you will serve as a Virtual Assistant supporting a client's energy rebate program from start to finish. You’ll manage workflows within a job management system, ensure compliance, and deliver high-quality administrative support while working remotely during Australian working hours.
What You'll Do
- Support the energy rebate program end-to-end.
- Manage the full lifecycle of rebate applications from initial job setup to final submission.
- Maintain and track checklists for every job, ensuring all required steps are completed accurately and on time.
- Collect, organize, and verify before-and-after photos and other supporting documentation.
- Liaise with installers, technicians, and internal team members to ensure tasks are documented correctly.
- Update rebate records in spreadsheets or Simpro, flagging missing information or discrepancies.
- Ensure compliance with program guidelines, deadlines, and reporting requirements.
- Provide regular status updates and escalate issues promptly to avoid delays.
- Maintain and update spreadsheets and KPI trackers for rebate applications.
- Manage tasks and workflows within the Simpro job management system to ensure timely completion.
- Communicate updates, questions, and potential issues proactively to the client and account manager.
- Organize documentation, portal entries, and records to ensure accuracy and audit-readiness.
- Provide general administrative support to the operations team as needed.
- Suggest process improvements and contribute to optimizing workflows.
What We're Looking For
- Minimum 2–4 years of experience as a Virtual Assistant, Administrative Assistant, or similar role.
- Experience with Simpro systems is essential.
- Strong proficiency in Microsoft Excel and Office Suite, including formulas, pivot tables, and workflow organization.
- Excellent attention to detail, organizational skills, and integrity.
- Clear and concise English communication skills, both written and verbal.
- Ability to work independently, prioritize tasks effectively, and meet deadlines.
- Comfortable following structured workflows, version control, and reporting processes.
- Adaptable, proactive, and capable of suggesting improvements to current processes.
Nice to Have
- Prior exposure to rebate programs, energy schemes, or trade services administration is highly desirable.
Technical Stack
- Simpro
- Microsoft Excel
- Microsoft Office Suite
Benefits & Compensation
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development.
- A collaborative, no-silos environment, encouraging learning and growth across teams.
- A dynamic social culture with team lunches, social events, and opportunities for creative input.
- Health insurance.
- Leave Benefits.
- 13th Month Salary.
Work Mode
This is a global, fully remote role. You will be required to work independently during Australian working hours.
Teamified is an equal opportunity employer.
