BizForce is seeking a Real-Time Analyst to join our healthcare division. This permanent work-from-home role is critical for ensuring smooth day-to-day operations by monitoring attendance, productivity, and performance data for MedCore accounts.
What You'll Do
- Review attendance and productivity reports from internal tools and the central Reports Team.
- Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
- Flag critical issues like late logins, no-call no-shows, or prolonged inactivity immediately to Operations and Client Success Managers.
- Provide real-time alerts during shifts to help troubleshoot issues before they affect client perception.
- Prepare daily summary reports on attendance, productivity, and performance trends.
- Deliver weekly trend analyses highlighting recurring issues, risks, and improvement opportunities.
- Partner with Operations and Client Success Managers to provide client-facing insights that support retention and growth efforts.
- Work closely with Operations and Client Success Managers to recommend corrective actions, such as coaching, training, or HR escalation.
- Support the Senior Director by consolidating data-driven insights into account health summaries.
What We're Looking For
- 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
- Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
- Excellent written and verbal communication skills.
- Ability to work under pressure and manage multiple priorities in real-time.
- Proactive and resourceful mindset—able to recommend actions, not just report data.
- Amenable to work during U.S. business working hours.
Nice to Have
- Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field.
- Experience in a BPO, healthcare, or client-facing services industry.
Team & Environment
You will be part of the healthcare division of BizForce, supporting Client Success Managers and Operations Managers.
Benefits & Compensation
- Permanent Work From Home
- Weekly Paychecks
- Fixed Weekends Off
- HMO Reimbursement on your 90th day
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Highly Competitive Salary
Work Mode
This is a permanent work-from-home position based in the Philippines.
