Construction & Property Group – UK is looking for a Real Estate Customer Service Representative (CSR) to serve as the first point of contact for clients, prospects, and partners. You will be responsible for ensuring a seamless customer experience throughout the real estate transaction process.
What You'll Do
- Respond to phone calls, emails, and chat inquiries regarding property listings, availability, and services.
- Schedule property viewings and coordinate with agents or brokers.
- Assist clients with completing forms, contracts, and other real estate documentation.
- Maintain accurate records of client interactions and transactions in CRM systems.
- Provide guidance on property purchase, rental, or investment processes.
- Address client concerns and escalate complex issues to the appropriate department.
- Support the sales team by preparing client presentations, property details, and promotional materials.
- Follow up with leads to ensure timely communication and conversion.
- Stay updated on property listings, pricing trends, and real estate regulations.
- Share relevant information with clients to help them make informed decisions.
What We're Looking For
- At least 1–2 years of experience in customer service, sales support, or the real estate industry.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport and trust with clients.
- Knowledge of real estate processes, property documentation, and industry terminology.
- Proficiency in MS Office, CRM platforms, and digital communication tools.
- Ability to multitask, prioritize, and work in a fast-paced environment.
Nice to Have
- Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or a related field.
- Filipino language proficiency is a plus.
Technical Stack
- MS Office
- CRM platforms
- Digital communication tools
Team & Environment
You will act as a bridge between clients and the sales team.
