Responsibilities
- Conduct Material Inspection and New Material Qualification: Perform Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications. Perform engineering trials to test and validate that new materials and suppliers conform to our quality and capability standards
- Troubleshoot and Remediate Files: Proactively troubleshoot and correct print file issues using software like Adobe Photoshop to maintain quality and production flow
- Ensure Process Compliance: Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
- Collect and Analyze Quality Data: Gather data on critical processes, and perform analyses to understand paretos, trends, and shifts in order to highlight areas in need of corrective action
- Manage Non-Conforming Product: Administrate and execute containment and rework actions for poor-quality and non-conforming products (e.g., QC Hold inventory)
- Perform Engineering Trials: Work with the US and UK teams to execute and report on a range of engineering trials to test and validate new equipment, new processes, new product launches, or process changes to improve quality and capability
- Support Continuous Improvement: Actively support and participate in continuous improvement initiatives and clearly escalate potential production risks or process gaps to production leadership
- Provide Quality Support: Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks
Requirements
- Data Proficiency: Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
- Communication: Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, engineering test results/recommendations and coaching points across different teams
- Technical Aptitude: Experience with basic troubleshooting or file correction, ideally using tools like Adobe Photoshop. Basic understanding of setting up, executing and reporting on engineering tests or trials
- You do not accept the first piece of information, instead, you present an investigative approach to get to the root cause of quality issues, leveraging data and collaboration with others
- You are confident in making decisions based on thorough research and documented facts, and you can identify risks, make appropriate mitigation decisions and keep key stakeholders informed
- You are skilled at multitasking and working effectively under pressure to meet tight production deadlines and are able to suggest improvements on innovation and ways of working
- You are able to clearly explain the 'why' behind quality standards to co-workers, actively sharing knowledge and providing guidance and constructive feedback to support others' performance
Nice to Have
- Previous experience in a dedicated Quality Control role within a manufacturing or production environment
- Experience managing QC Hold inventory and/or leading Material Review Board (MRB) meetings
- Certification for CSSYB-Six Sigma Yellow Belt or other Quality Improvement Certifications
- Experience with data reporting and analysis software such as Tableau and Minitab
Benefits
- 25 days holiday rising by one day for each year here (for 5 years)
- a matched pension scheme
- paid parental leave
- private healthcare
- life insurance
- a season ticket loan
- a cycle to work scheme
Work Arrangement
Hybrid
Team
Team size: 400+. Structure: Quality and Engineering Team
Additional Information
- flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program
