Responsibilities
- Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
- Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
- Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
- Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
- Dealership phone follow-up support
- Timely and comprehensive completion of dealer action plans
- Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
- Adequate OEM National and Regional personnel contact
- Monthly field detail reports submission
- Weekly time cards and expense reports submission
Requirements
- At least 7 - 10 years of Dealership or Aftermarket management experience
- Proficiency with Microsoft Word, PowerPoint, Excel
- Ability to navigate internet web based applications
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment
- Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
- Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Nice to Have
- OEM dealer contact experience
Additional Information
- Must be available and have the desire to travel 80% of the time
- Must be highly motivated, self-starters
- Must possess excellent customer relationship, communication and facilitation skills
- Must be able to work in a field environment with minimal supervision
