About the Role
The advisor works directly with clients to plan custom vacations, offering guidance on destinations, booking arrangements, and itinerary development while ensuring a seamless and enjoyable planning process.
Responsibilities
- Assist clients in selecting travel destinations based on interests and budget
- Coordinate flight and transportation bookings
- Arrange accommodations that match client preferences
- Build detailed daily itineraries
- Provide recommendations for local attractions and experiences
- Communicate travel requirements and documentation needs
- Monitor travel advisories and update clients accordingly
- Handle booking modifications and cancellations
- Respond to client inquiries in a timely manner
- Maintain accurate client records and trip details
- Suggest add-on activities and upgrades
- Ensure all plans align with client expectations
- Collaborate with partner vendors and suppliers
- Track booking confirmations and deadlines
- Offer guidance on packing and travel preparation
- Support clients during travel with real-time assistance
- Resolve unexpected travel disruptions
- Maintain up-to-date knowledge of global destinations
- Follow company protocols for customer service
- Participate in team training and updates
- Use planning software to manage itineraries
- Escalate complex issues to senior staff
- Gather client feedback after trips
- Stay within budget parameters when designing plans
- Promote sustainable and responsible travel options
Nice to Have
- Certification in travel consulting or related field
- Fluency in a second language
- Prior experience with luxury travel planning
- Knowledge of niche destinations or specialty tours
- Experience using specific travel management software
- Background in hospitality or tourism
- Familiarity with group travel coordination
- Travel industry awards or recognition
- Personal travel experience to multiple continents
- Published content related to travel
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote with flexible scheduling
Team
Part of a distributed customer experience team focused on travel coordination
Work-Life Balance
The position supports flexible scheduling to accommodate personal commitments while meeting client needs.
Growth Opportunities
Advisors can advance to senior planning roles or specialize in destination expertise with experience.
Not available
