Johnson Controls Inc. is hiring a Quality Engineer to join our Silent Aire team in Nisku, Alberta. In this onsite role, you will be responsible for driving the execution of quality goals and objectives, proactively meeting customer expectations, and using audit techniques and statistical tools to identify continuous improvement projects. You'll be part of a team with a mission to reimagine the performance of buildings to serve people, places and the planet.
What You'll Do
- Assist in managing top customer-facing issues by working cross-functionally, driving action items to closure, providing engineering support for root cause analysis, and preparing reports.
- Provide technical assistance to identify root causes for top plant issues and drive corrective actions.
- Analyze build process data to understand top issues and drive projects for improvement (IWO’s, commissioning issues, field failures).
- Monitor and analyze customer issue KPIs, including response time, resolution time, and satisfaction.
- Assist in investigating Non-Conformance Reports (NCRs) to identify root causes and develop corrective actions.
- Work with cross-functional teams to develop and implement action plans addressing issues from KPI monitoring and NCR analysis.
- Participate in regular audits to ensure compliance with quality standards.
- Collaborate with production, engineering, and customer service teams to identify areas for process, procedure, and product improvement.
- Prepare statistical analysis and Design of Experiments (DOE) plans to support continuous improvement.
- Perform Internal Process and Product Assessments.
- Provide quality support to cross-functional New Product Introduction (NPI) team projects.
- Develop quality plans and other process controls to ensure work in progress and finished goods meet specified standards.
- Facilitate cross-functional Production Part Approval Process (PPAP).
- Analyze product specifications and manufacturing processes to determine best practices to meet or exceed quality and ISO standards.
- Facilitate business process re-engineering.
- Create and update Standard Operating Procedures and Work Instructions.
- Retrieve customer issue data from portals for analysis.
What We're Looking For
- BS in engineering, quality management, or another technical discipline.
- Minimum 5 years’ experience in a quality engineering role in a manufacturing environment, preferably customer-facing.
- Ability to analyze data, identify trends, and determine root causes of quality issues.
- Knowledge of quality management systems, including ISO 9001 and IATF 16949.
- Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
- Ability to effectively operate in and facilitate cross-functional teams.
- Ability to communicate with multiple cultures and regions.
- High level of self-motivation, sense of urgency, and comfort making recommendations across broad teams.
- Open to occasional domestic and international business travel.
- Exceptional mechanical aptitude.
- Proven track record of driving continuous quality improvement in a manufacturing environment.
- Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences.
Nice to Have
- ASQ Certified Quality Engineer (CQE).
- Experience with ISO 9001 and IATF 16949.
- Previous audit experience.
- Experience with Minitab or equivalent statistical analysis software.
Technical Stack
- Microsoft Office (Excel, Word, PowerPoint)
- Minitab or equivalent statistical analysis software
Team & Environment
You will work within cross-functional teams across engineering, purchasing, suppliers, manufacturing, production, and customer service.
Work Mode
This is an onsite position located in Nisku, Alberta.
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
