Responsibilities
- Perform initial check and approval sign-off of new jobs using an internal checklist.
- Perform random and frequent quality control checks on work in progress throughout shift.
- Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
- Accurately log disposition of any postage errors for reconciliation purposes.
- Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
- Identify and recommend improvements to procedures and processes.
- Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
- Process mail piece fixes daily by replacing damaged statements with reprinted statements.
- Communicate all issues to QA Supervisor in a timely manner.
- Assist the Mail Services team with production as needed or requested
Requirements
- High School Diploma or equivalent required.
- Strong time management, attention to detail and organization skills.
Nice to Have
- Prior experience in a fast-paced production environment is Preferred.
- Prior experience that required focus on searching for and resolving errors quickly is a plus.
Benefits
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Vacation, sick leave and paid holidays – including your birthday!
- Employee Assistance & Care Programs
- Additional perks & employee award programs
Work Arrangement
On-site
Additional Information
- Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.
- Employee Ownership through our Employee Stock Ownership Plan (ESOP)
- Culture of CARE for our Employees: offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
