CRS Group Inc. is hiring a Quality Business Operations Leader to join our mission-driven team. Reporting to the CTO, you will be instrumental in optimizing workflows and processes across our internal pharmacy, fulfillment partners, and patient & provider advocacy teams to enhance operational efficiency and patient experience.
What You'll Do
- Develop, implement, and maintain comprehensive quality management systems to improve workflow efficiency.
- Continuously assess and enhance operational processes to eliminate inefficiencies and streamline task execution.
- Regularly evaluate and optimize quality programs using data and stakeholder feedback.
- Work closely with internal teams to design and implement improved processes and workflows.
- Lead root cause analyses for quality-related issues and drive process optimization.
- Lead the creation and implementation of new quality standards, policies, and procedures.
- Supervise, mentor, and provide guidance to the quality team, fostering a culture of continuous improvement.
- Prepare and present regular quality and process optimization reports to senior management.
What We're Looking For
- 7+ years of experience in quality management, with a proven ability to optimize workflows in complex environments.
- Demonstrated success in leading quality improvement initiatives that improved operational workflows.
- Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions.
- Deep understanding of quality assurance principles, operational workflows, and process optimization best practices.
- Ability to work cross-functionally with diverse teams to resolve process issues.
- Willingness to learn internal operational workflows to quickly identify root causes of inefficiencies.
- A collaborative team player who is passionate about helping others improve and grow.
Nice to Have
- Experience in pharmacy or healthcare.
- Certification in quality management (e.g., Six Sigma, Lean, ASQ).
Team & Environment
You will report to the CTO and work closely with internal pharmacy, fulfillment, and patient advocacy teams. You'll join a mission-driven, analytical, and passionate team focused on patient experience and human wellbeing.
Benefits & Compensation
- Ground floor opportunity with one of the fastest-growing startups in health-tech.
- Competitive compensation commensurate with experience.
- Full benefits including medical, dental, and vision.
- 401(k) contribution opportunity.
Phil Inc. is an equal-opportunity employer.
