Chime is hiring a Quality Assurance Member to ensure every luxury travel booking delivered to our clients is perfect. You will be the final review point, meticulously checking each booking end-to-end before approval. You'll join a team dedicated to making first-class travel accessible to the people shaping the world.
What You'll Do
- Review every booking assigned by your QA Team Lead before it goes to the client.
- Check each booking across all relevant tools: the trip record, invoice, payment status, and the client message.
- Confirm consistency of passenger details, flight information, and amounts across every system.
- Check the client trip record for name, date of birth, routing, seat assignments, meal preferences, frequent flyer number, and extras.
- Verify the invoice amount, client details, and its correct link to the booking.
- Read through recent client communications to confirm accuracy, appropriate tone, and consistency with booking data.
- Confirm all required fields in task records are completed and the booking status is up to date.
- Log your QA outcome in the task record and notify your Team Lead when each review is complete.
- Flag any issues to your QA Team Lead immediately with a clear description and do not approve until resolved.
- Re-check relevant fields after a correction before marking the booking as QA-approved.
- Keep records clean, complete, and fully updated before your shift closes.
What We're Looking For
- 2+ years in quality assurance, data verification, travel operations, or a similar role focused on finding errors before customer delivery.
- An eye for detail that is consistent, not just occasional, maintaining careful checks even when busy.
- Clear, direct communication to accurately describe issues so they can be fixed quickly.
- Ability to work across multiple tools simultaneously without losing track of the booking or checklist.
Nice to Have
- Background in luxury hospitality, premium travel, or high-touch client service.
- Familiarity with task management platforms, billing tools, or CRM systems.
- Experience reviewing client-facing communications for tone and accuracy.
- A genuine interest in process quality and continuous improvement.
Team & Environment
You will report directly to a QA Team Lead as part of a focused quality assurance function.
Work Mode
This is a fully remote position open to candidates based in India or the Philippines.
Chime is an equal opportunity employer.
