Credit Genie is looking for a Qualitative UX Researcher to join our team. This entry-level role focuses on direct customer interaction and developing foundational research skills. You will gather vital customer insights and learn formal methodologies from experienced team members.
What You'll Do
- Conduct phone interviews and conversations with customers to gather feedback and understand their product experiences.
- Assist in organizing and supporting user sessions, focus groups, and usability tests under senior guidance.
- Build rapport with diverse customer groups to encourage honest, detailed feedback.
- Learn to document customer interactions and identify patterns in feedback.
- Shadow experienced researchers to develop qualitative research skills and methodologies.
- Work closely with Product and Analytics teams to understand how customer insights inform product decisions.
- Help prepare research summaries and contribute to presentations of findings.
- Develop skills in translating customer feedback into actionable insights with guidance.
- Assist in organizing research data and maintaining research documentation.
- Participate in team discussions about user needs and research findings.
What We're Looking For
- 0-2 years of experience in customer-facing roles such as customer service or sales, requiring strong communication.
- Excellent interpersonal skills with a demonstrated ability to build rapport and engage in meaningful conversations.
- Strong listening skills and the ability to ask thoughtful follow-up questions.
- Strong documentation and organization skills with attention to detail.
- Genuine curiosity about customer behavior and motivations.
- Ability to work collaboratively in a team environment.
- Comfort with basic technology tools and willingness to learn research-specific applications.
- Strong written and verbal communication skills.
- Adaptability and enthusiasm for learning new skills and methodologies.
Nice to Have
- Bachelor's degree preferred but not required for candidates with relevant experience.
Team & Environment
You will work closely with Product and Analytics teams.
Benefits & Compensation
- 100% company-paid medical, dental, and vision coverage for you and your dependents starting on your first day.
- Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness.
- 401(k) with a 2.5% match and immediate vesting.
- Meal program for breakfast, lunch, and dinner.
- Life and accidental insurance.
- Flexible PTO.
Work Mode
This role is onsite.
Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work.
