Mind Friend is looking for a Telehealth Psychologist Assistant to serve as the first point of contact for clients and provide essential administrative and clinical support to licensed psychologists. This fully remote role plays a key part in delivering accessible, client-centered mental healthcare through a secure telehealth platform.
What You'll Do
- Guide new clients through the intake process, ensuring all preliminary paperwork, consent forms, and assessments are completed prior to their first session.
- Coordinate calendars, schedule appointments, and manage cancellations or rescheduling for multiple psychologists.
- Act as the technical liaison for clients, helping them troubleshoot any video, audio, or platform connectivity issues before or during their sessions.
- Assist psychologists with preparing session materials, organizing electronic health records (EHR), and proofreading non-clinical documentation.
- Respond to patient inquiries via email and secure messaging with warmth, professionalism, and promptness.
- Maintain strict confidentiality and ensure all tasks are performed in compliance with HIPAA and other patient privacy regulations.
What We're Looking For
- Highly empathetic and organized
- Passionate about mental health
- Ability to gain hands-on experience in the telehealth industry
- Must be able to ensure a smooth and welcoming virtual experience for clients
- Must maintain strict confidentiality
- Must comply with HIPAA and other patient privacy regulations
Technical Stack
- Electronic Health Records (EHR)
- Video conferencing platform
- Secure messaging system
- Email communication tools
Team & Environment
You’ll be joining a fully remote team dedicated to supporting licensed psychologists in delivering compassionate, effective, and accessible mental healthcare. Our culture is rooted in empathy, client-centered values, and operational excellence.
Benefits & Compensation
- Salary: Not specified
- Equity: Not specified
- Other benefits: Not specified
Work Mode
This is a 100% remote position open to candidates globally. There are no location restrictions, and full flexibility is provided.
EEO: Not specified
