We are looking for a Promotions Operations Manager to join the LEGO Group. In this role, you will lead the end-to-end operationalization of our promotions engine across all regions and channels, ensuring plans translate into accurate, high-quality execution. You'll be the engine behind seamless delivery and act as the single source of truth for senior collaborators worldwide.
What You'll Do
- Lead global promotions go-live, ensuring accurate, on-time setup and QA of all promotions across regions and channels.
- Align promotional plans with system capability, bridging planning and engine functionality to proactively resolve risks before launch.
- Own GWP inventory governance, driving end-to-end visibility, tracking, and risk management from production to channel readiness.
- Create a single source of truth by delivering clear dashboards, reporting, and in-year promotional updates for planning and execution.
- Drive operational excellence and automation by improving processes, embedding scalable ways of working, and leading change across the promotions ecosystem.
- Lead cross-functional alignment and influence, building strong partnerships across Promotions, Operations, Planning, and Finance, using data and credibility to drive decisions.
What We're Looking For
- End-to-end operational delivery experience, with a proven track record managing complex processes across multiple internal teams, ideally within retail, operations, supply chain ops, or distribution.
- Governance and risk management approach, with strong ability and experience in highlighting execution risks early, implementing controls, and ensuring accuracy, compliance, and on-time delivery.
- Change and process improvement capability, with experience driving transformation, embedding scalable ways of working, and taking others on a change journey.
- Data and reporting proficiency, comfortable working with dashboards and BI tools like Power BI and partnering with data teams to develop visibility.
- Stakeholder influence and gravitas, as a confident communicator who can challenge constructively, align cross-functional teams, and engage senior leaders with clarity.
- Fluency in English, both written and verbal.
Technical Stack
- Power BI
Benefits & Compensation
- Family Care Leave with enhanced paid leave options.
- Life and disability insurance.
- Wellbeing resources and benefits for physical and mental health, community building, and creativity.
- Generous colleague discount from day one.
- Eligibility for a bonus scheme when goals are reached.
Work Mode
This role follows a hybrid work model.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, and religion).
