At Overstory, we are a mission-driven company tackling the climate crisis. We are looking for a Project Manager, Customer Delivery Support to join our team. In this role, you'll ensure the successful and timely execution of complex, cross-functional delivery projects for our enterprise customers. You will serve as the critical bridge between customer deliverables and our internal engineering, product, and customer success teams, managing priorities and timelines for multiple concurrent deliveries.
What You'll Do
- Sustain the end-to-end delivery of multiple concurrent customer projects.
- Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
- Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
- Provide clear, concise status updates and reporting to internal stakeholders.
- Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes.
What We're Looking For
- 5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs.
- Proven success managing multiple projects simultaneously with cross-functional teams.
- Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity.
- Strong communication and collaboration abilities—comfortable aligning diverse stakeholders.
- Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear).
- Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes.
Nice to Have
- Experience in geospatial, environmental, or utility technology sectors.
- Experience with scale-up organizations in a globally distributed remote setting.
Team & Environment
You will join a remote team of 100 people spanning the Americas and Europe, working in an environment rooted in diversity, trust, and care.
Work Mode
This is a global remote position. Candidates must be based in the United States, Canada, Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Denmark, or Switzerland.
