Design Pickle is hiring a Project Management Coordinator to support our Creative Operations team. In this role, you will be the central point for coordinating operational requests that involve collaboration with Product and Engineering, helping to organize, track, and prioritize system issues and improvement initiatives.
What You'll Do
- Track, organize, and maintain visibility into bugs, defects, and system issues impacting Creative Operations.
- Evaluate bugs, requests, and system needs based on business impact, operational risk, user experience, urgency, and downstream effects to recommend prioritization.
- Assist in drafting, organizing, and refining business requirements for operational needs requiring Product and Engineering support.
- Create lightweight process mockups, workflow diagrams, and current-state-to-future-state process documentation.
- Coordinate collaboration between Creative Operations and Product and Engineering, and partner cross-functionally with other teams.
- Organize, facilitate, and coordinate daily and weekly operations and Product and Engineering meetings, including agenda preparation, note taking, and action item tracking.
- Analyze system issues, enhancement requests, and workflow challenges to identify business impact, process friction, inefficiencies, dependencies, and risks.
- Maintain organized records of open issues, requests, requirements, decisions, dependencies, and next steps and provide regular updates to operations leadership.
- Help coordinate user acceptance testing, validation, and related testing efforts in support of deployments and system changes.
- Support readiness activities tied to deployments, process changes, and system updates affecting Creative Operations.
- Track and evaluate the effectiveness of implemented fixes, process changes, and system improvements.
- Identify recurring issues, process breakdowns, and coordination gaps and recommend practical improvements.
- Maintain accurate and organized records of requirements, workflows, testing outcomes, process changes, meeting notes, and reference materials.
- Support other related coordination, documentation, and operational planning needs as reasonably requested.
What We're Looking For
- Experience in project coordination, product operations, operations support, process improvement, or a related function.
- Strong written and verbal communication skills, with the ability to translate operational needs into clear documentation, action items, and requirements.
- Strong organizational skills and attention to detail.
- Ability to coordinate multiple workstreams, issues, meetings, and follow-ups across cross-functional teams.
- Experience assisting with business requirements documentation, workflow mapping, and process design.
- Experience coordinating user acceptance testing, validation, or structured testing efforts in support of system changes.
- Ability to assess business impact and support prioritization discussions with leadership.
- Ability to work effectively across operations, customer-facing teams, and technical teams without direct authority over resources.
- Strong analytical and problem-solving skills.
- Ability to work independently, manage ambiguity, and maintain momentum on open items.
- Proficiency with Jira, Confluence, Figma, and standard collaboration tools.
Nice to Have
- Experience supporting cross-functional initiatives that impact operational teams and customer-facing workflows.
- Familiarity with creative operations, service delivery environments, or production workflows.
Technical Stack
- Jira
- Confluence
- Figma
Team & Environment
This role sits within Creative Operations.
Work Mode
This is a global remote position open to candidates in Argentina, Mexico, Colombia, Peru, the Philippines, Malaysia, Indonesia, and India.
Design Pickle is an equal opportunity employer.
