Jobgether is hiring a Program Manager, Training Governance to lead the development and oversight of training quality frameworks for our distributed teams. In this remote role, you'll ensure consistent, high-quality learning experiences by designing standards, certification programs, and performance metrics.
What You'll Do
- Establish and implement governance frameworks to ensure training consistency and quality across multiple sites and partners.
- Define training efficacy standards and design a Trainer Certification program to maintain facilitation excellence.
- Oversee onboarding and training setup processes for new sites, ensuring alignment with established standards.
- Launch and guide Training Excellence Leads to promote adherence to quality frameworks.
- Monitor training performance through reporting mechanisms that track completion, engagement, and operational impact.
- Ensure accurate training enrollment, access, scheduling, and compliance with operational processes.
- Lead continuous improvement initiatives, including trainer observations, calibrations, and reinforcement frameworks.
- Partner with Learning Design and cross-functional teams to translate quality insights into actionable strategies for training content, facilitation, and environment improvements.
What We're Looking For
- Bachelor’s degree in a relevant field.
- 4+ years of experience in Learning & Development or Training Delivery.
- Proven experience designing and implementing governance or quality assurance frameworks for training programs.
- Strong analytical skills with experience creating and reporting on training metrics and performance data.
- Deep understanding of adult learning principles and facilitation best practices.
- Exceptional project management and stakeholder engagement abilities.
- Experience with Learning Management Systems (LMS) and reporting tools.
- Ability to balance strategic planning with hands-on execution in a dynamic environment.
- Demonstrated ability to influence without authority and collaborate effectively across teams.
Nice to Have
- Preferably in a BPO or large-scale support environment.
Technical Stack
- Learning Management Systems (LMS)
- Reporting tools
Team & Environment
You will partner with Learning Design and cross-functional teams.
Benefits & Compensation
- Compensation: $103,680 to $144,000 + equity
- Comprehensive health, dental, vision, life, and disability benefits.
- 401(k) match and retirement savings plan.
- Flexible work arrangements, including remote or hybrid options.
- Generous paid time off, including vacation, company-wide days off, and parental leave.
- Wellness stipend and support for family planning or fertility treatments.
- Access to professional development programs and learning resources.
- Opportunities to engage in community initiatives and team-building events.
Work Mode
This is a remote position open to candidates located in the United States.
Jobgether is an equal opportunity employer.
