BusPatrol is seeking a Program Manager (Government Operations) to lead and expand our school bus safety and automated traffic enforcement initiatives across Michigan. You will own a portfolio of municipal client accounts, ensuring successful program implementation and fostering trusted partnerships with local officials and community stakeholders. Your strategic oversight will directly contribute to our mission of enhancing student safety through technology.
What You'll Do
- Manage a portfolio of municipal client accounts for stop arm enforcement programs at the community level.
- Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest.
- Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest.
- Monitor the political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans.
- Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment.
- Lead escalation response and resolution planning for client issues and high-impact service needs.
- Oversee and guide internal team members, providing leadership and accountability for individual and team goals.
- Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling.
- Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment.
- Contribute to revenue forecasting and annual operating planning.
What We're Looking For
- 4 years of experience in a Government and Industry Relations (GIR) role, and/or experience as a state-level legislative staff member and/or in a relevant discipline with a proven track record leading comparable operations and programs.
- 2 years of political support experience at the state or large municipality level.
- Strong interpersonal skills, including the ability to understand diverging points of view within the community and quickly build consensus on strategy.
- Persuasive communication skills and the ability to translate complex concepts and programs into concise and credible messages at the highest levels of government and business, down to community stakeholders.
- Strong skills in building and maintaining relationships with government officials, policymakers, industry associations, and other stakeholders.
- Ability to advocate for the company’s interests and negotiate effectively on policy issues.
- A strong alignment with BusPatrol’s vision of student safety.
- Proven planning and analytical skills to evaluate complex situations and recommend effective solutions and next steps.
- Excellent attention to detail in all aspects of work.
Nice to Have
- Experience with transportation, safety, technology, or security.
- An existing network within government and related industry circles.
Team & Environment
You will report directly to the Director of Program Management (Government Operations), working within a dedicated team focused on operational excellence and community impact.
Benefits & Compensation
- A competitive salary and benefits package.
- Comprehensive personal time off, including volunteering and birthday days off.
- An opportunity to help build a company dedicated to children’s safety.
- The chance to join an innovative and dedicated team, focused on leading-edge technology.
- The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork.
The US salary range for this position is provided in this posting. Salary ranges are determined by role, level, and location. The range reflects the minimum and maximum target for salaries for the position across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Work Mode
This is a local-city role based in Michigan.
BusPatrol is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
