At CDW, we are looking for a Program Manager, DCaaS to lead one of our fastest-growing businesses. You will be responsible for the entire DCaaS product offering, from inception through installation, acting as a key sales resource and trusted advisor to expand our consumption-as-a-service portfolio.
What You'll Do
- Serve as the Subject Matter Expert on DCaaS, answering questions about CDW and partner processes.
- Stay current on partner and industry DCaaS practices through research and training, sharing insights with the team.
- Drive account-level DCaaS engagements as a key resource for sales, presales, customers, and stakeholders.
- Build strong, trusting relationships with CDW and partner sales and presales teams.
- Present the DCaaS value proposition and solutions to internal and external audiences.
- Escalate issues appropriately and ensure timely resolution through regular communication.
- Conduct regular cadence with the DCaaS Channel Manager, CDW Metered Consumption Manager, and leadership to provide pipeline updates.
- Manage the pricing process with partners and CDW presales, requesting and escalating as needed.
- Request SOW creation, conduct redlining, and manage the contract process with customers and the account team.
- Maintain a close relationship and knowledge of processes with Contracts and Legal.
- Own the pipeline, knowing the status and next steps for each opportunity to drive deals to close.
- Update the pipeline report regularly for monthly executive reviews.
- Review DCaaS reporting monthly with the PPM Program Manager and CDW Metered Consumption Manager.
- Investigate new DCaaS deal registrations and Quick Quotes from weekly partner reports.
- Validate initial project scope and revenue estimates.
- Manage the change order process throughout the contract lifecycle.
- Collaborate proactively with the Partner Program Manager to calculate rebate payouts and distribute signed SOWs.
- Leverage distribution resources knowledgeably throughout the sales cycle.
- Document outcomes and lessons learned, sharing them appropriately with colleagues.
- Ensure all items defined in CDW Statements of Work are delivered and perform quality assurance.
- Facilitate in-market customer, CDW, and partner marketing and training events.
What We're Looking For
- Bachelor’s Degree in Business or a computer-related field, or equivalent experience.
- 3+ years of experience in program management, sales, and/or presales.
- 2+ years of experience leading significant projects within an Advanced Technology solution area.
- Experience selling as-a-service cloud solutions.
- Ability to analyze partner portfolios and identify collaboration areas.
- Significant success leading projects with enterprise or strategic customers across several technologies.
- Desire to stay current on products, services, market conditions, and competitive activities.
- Ability to suggest and initiate new processes to improve team best practices.
- Demonstrated accountability for projects and their results, fiscal responsibility, and leadership.
- Proven success selling technology solutions and services.
- Knowledge and success in engaging and working with sales teams.
- Ability to execute on territory goals and metrics.
- Ability to adapt quickly to changing business needs and team coverage models.
- Strong interpersonal and presentation skills for diverse audiences.
- Strong passion for learning and teaching others.
- Motivated and self-starting attitude.
- Ability to think creatively and develop proactive ideas to increase sales.
- Strong resourcefulness and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Ability to leverage business acumen, political savvy, experience, and communication to build credibility.
- Excellent written, presentation, and verbal communication skills; ability to distill complex information for stakeholders.
- Ability and willingness to travel up to 30% as needed.
- Strong organizational, multi-tasking, prioritization, and instruction-following abilities.
Nice to Have
- Experience and/or knowledge of DCaaS consumption as-a-service business.
- Experience with other next-gen competitive consumption as-a-service models.
- Understanding of basic business finance concepts and market trends.
- Relevant industry standard certifications.
Team & Environment
You will work with cross-functional teams from across CDW, partners, and distribution. This involves close collaboration with the DCaaS Channel Manager, CDW Metered Consumption Manager, and the broader leadership team.
Work Mode
This is a field-based position.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.
