Responsibilities
- Drive client value through all aspects of the digital product lifecycle from ideation to definition to delivery acting as a program management consultant in a fast paced client services environment.
- Act as a cross functional leader supporting teams with product management, design, engineering, and QA.
- Lead enterprise client engagements in product delivery as a strategic project, client, and people leader.
- Demonstrate competency in all core program management capabilities with internal teams and clients including: Project Scoping & Delivery Workstream Planning, Agile Product Delivery (App Team Design & Management), Project Stakeholder Alignment & Initial Goal Setting, Project Health Reporting & Analytics, Vendor & Global Resource Management, Client & Steering Committee Relationship Management, Project Operations & Financial Management
- Manage Cross Functional Teams
- Define scope, goals, and deliverables that support business goals in collaboration with all stakeholders.
- Manage budgets for large programs and facilitate resourcing needs for effective delivery on key client projects.
- Create and maintain all project documentation including status reports, work plans, risk logs, and presentations.
- Proactively communicate project details across all levels of the organization in a clear and concise manner.
- Listen to clients and team member’s feedback to improve the firm’s holistic program management capabilities.
- Identify adjacent opportunities within active client projects and partner with sales on opportunity pursuits.
- Assist in developing project management and product management best practices to improve the firm’s delivery.
Requirements
- Client-Facing Consulting - Communicates complex ideas with clarity, leads structured decision-making and workshops, and delivers credible, context-grounded recommendations that drive alignment and action.
- Project Leadership - Owns workstreams end-to-end, ensuring high-quality delivery, proactive risk management, and effective collaboration across stakeholders.
- Functionally bilingual in business Japanese (e.g. N2) and English (e.g. ~TOEPIC 750).
- Account & Business Development - Builds trusted client relationships, identifies growth opportunities, and translates client needs into well-scoped, commercially sound engagements.
- Feedback, Coaching & Mentorship - Actively seeks and provides candid, constructive feedback while coaching others to strengthen performance, trust, and team effectiveness.
- Thought Leadership - Applies deep domain expertise to shape clear points of view, contribute to market-facing content, and elevate practice standards through shared insights and frameworks.
- Consulting environment and/or agency client services experience required.
- Bachelor’s degree required
- 5+ years experience managing large complex product development projects for enterprise organizations.
Nice to Have
- Graduate degrees preferred.
- PMP, CSM, SAFE, and/or ACP certifications are a plus.
Benefits
- Continuing education opportunities
- Flexible work from home policies
- Commuting allowance
- Housing allowance
- Family allowance
- Wellness allowance
- Additional benefits include support for life events, natural disasters, and annual health check-ups.
Work Arrangement
Hybrid
Team
Structure: based in Japan, Bengaluru, New York, Charlotte, Atlanta, London, and remote
Additional Information
- Travel as needed (less than 25%).
- International travel for team and client meetings is required, typically up to 15%.
