Goodstart Early Learning is looking for a Program Lead - HR Transformation (ITSM) to own the end-to-end delivery of the HR Service Delivery Transformation Program - Foundation Phase. You will drive five interconnected initiatives that will fundamentally reshape how HR services are delivered across the organisation, leading a small project team and engaging a broad network of cross-functional stakeholders.
What You'll Do
- Lead program delivery across five foundation initiatives, developing integrated program plans, facilitating sprint ceremonies, managing risks and blockers, and reporting progress to the Steering Committee.
- Drive the design and implementation of JIRA Service Management and Confluence platforms, including custom case workflows, SLA frameworks, automated dashboards, and a centralised HR knowledge base.
- Develop and execute stakeholder engagement and change management strategies, running discovery workshops, co-designing solutions with operational teams, and leading structured communications and training programs.
- Build and maintain the HR service catalogue and service ownership matrix, defining clear accountability and escalation pathways across HR Shared Services, Payroll, and HR Systems.
- Establish and track program KPIs, including SLA compliance, first contact resolution, knowledge base utilisation, and CSAT scores, and completing a Foundation Readiness assessment ahead of Phase 2.
What We're Looking For
- 5+ years experience in project or program management, with a proven track record delivering service improvement or transformation initiatives from end to end.
- Hands-on experience with Atlassian products, specifically JIRA Service Management (configuration, workflows, SLAs, reporting) and Confluence (space design, content governance, knowledge management).
- Strong practical knowledge of lean and agile methodologies (Scrum, Lean, and/or Six Sigma), with the ability to apply these pragmatically to drive quality and velocity in a real-world delivery context.
- Expertise in change management and stakeholder engagement, including the ability to influence, negotiate, and build trust with diverse groups across all levels of an organisation.
- Leadership capability with the confidence to work autonomously, exercise sound judgement, and hold yourself and others accountable for outcomes in a fast-paced, ambiguous environment.
Technical Stack
- JIRA Service Management
- Confluence
Team & Environment
You will lead a small project team and report to the HR Services Manager.
Benefits & Compensation
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
Work Mode
This is a hybrid role. You can work from the Heidelberg Repatriation Hospital office or from your home.
Goodstart Early Learning is united by our goal to help people live healthy and fulfilled lives.
