Beacon Biosignals is hiring a Professional Services Engineer to partner with customers on their technical journey. You will provide installation, migration, training, and advisory services, handling deployments from single-node setups to large reference architectures. Your work directly drives customer success and informs product improvements through collaboration with internal teams.
What You'll Do
- Use a consultative approach to help customers achieve their vision effectively.
- Deliver on Statements of Work with guidance from technical architects.
- Perform installation and configuration of GitLab solutions in customer environments.
- Provide technical training sessions remotely and on-site.
- Create documentation for implementation, guides, and maintenance relevant to customer needs.
- Manage the creation and maintenance of artifacts and templates for deliverables and training.
- Develop and implement migration plans for customer version control systems and data.
- Contribute to extending and maintaining documentation and scripts for implementation and workflow.
- Document and communicate opportunities for customer improvement to project and account teams.
- Support engagement managers on quoting and scoping of Statements of Work.
- Document and implement improvements for Professional Services engagement processes.
What We're Looking For
- Professional exposure with one or more IaC/CaC technologies: Terraform, Ansible, Packer, Puppet, Chef.
- Professional exposure with one or more cloud providers: AWS, GCP, Azure.
- Proficient in English language, both written and verbal, sufficient for success in a remote, asynchronous work environment.
- Experience using, deploying, or configuring GitLab.
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once.
- Positive disposition and solution-oriented mindset.
- Effective communication skills: Regularly achieve consensus with peers and provide clear status updates.
- Self-motivated and self-managing, with strong organizational skills.
- Shares GitLab values and works in accordance with those values.
- Ability to thrive in a fully remote organization.
Technical Stack
- Terraform, Ansible, Packer, Puppet, Chef
- AWS, GCP, Azure
- GitLab
Team & Environment
You will interface directly with customers, GitLab Product and Engineering teams, and engagement managers.
Benefits & Compensation
- Benefits to support health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Work Mode
This is a global, fully remote position.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, genetic information, discharge status from the military, protected veteran status, or any other basis protected by law.
