WalkMe is hiring a Professional Services Consultant to own the implementation of our product for customers. You will partner with customers to design and build solutions that enhance user experience across multiple websites and platforms, reporting to a Professional Services Manager.
What You'll Do
- Design, build, and implement interactive WalkMe experiences to enhance end-user onboarding, accelerate feature adoption, and drive business impact.
- Work closely with customer application owners to understand business objectives and pain points; provide expert advice and recommend WalkMe solutions.
- Lead end-to-end WalkMe projects, collaborating with customers and internal stakeholders to ensure successful delivery within scope, timeline, and budget.
- Conduct training sessions for customers on WalkMe best practices and effective feature utilization.
- Identify and resolve issues related to WalkMe implementation to ensure smooth functionality across platforms and devices.
- Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
- Identify expansion opportunities where WalkMe could solve problems in other departments or applications within the customer's organization.
- Translate complex business processes into logical WalkMe solutions with high technical integrity, aligned with business KPIs.
What We're Looking For
- Strong understanding of user behavior and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
Nice to Have
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools.
- Experience working in an agile development environment.
- Bachelor's degree in a relevant field.
Technical Stack
- HTML
- CSS
- JavaScript
Benefits & Compensation
- Compensation: $110,000-$140,000 OTE (including base pay and variable)
- Hybrid Work Arrangement
- Supportive Culture focusing on the whole person
- Professional Development and continuous learning opportunities
- Wellness@WalkMe program with quarterly reimbursements, daily BrightBreaks, and annual Wellness Month
- Health coverage options
- Generous annual leave policy tailored to regional standards
- RefreshMe Days throughout the year
- Robust Retirement Contributions (region-specific)
Work Mode
This role operates under a hybrid work arrangement.
WalkMe is dedicated to building a diverse workforce through inclusive programs and initiatives and is committed to fostering an inclusive culture celebrating unique experiences and perspectives. WalkMe does not discriminate and provides reasonable accommodations for the hiring process upon request.
