LILT is hiring a Production Strategist to provide expert consultation to our partners and customers, drive successful onboarding for complex localization programs, and implement optimal program management frameworks. You'll work directly with customer stakeholders and internal functions to ensure program success.
What You'll Do
- Consult with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve, and exceed them.
- Lead the implementation of processes and systems to meet customer requirements, including localization workflow, project management, invoicing, and service delivery.
- Apply procedures to localization workflows.
- Lead program risk management to identify, communicate, escalate, and mitigate risks and potential issues.
- Lead the onboarding of new customers.
- Scope new services, including pricing proposals and SLAs.
- Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
- Lead complex remediations from beginning to end and participate in LILT’s continuous improvement program.
- Maintain and exceed performance against KPIs.
- Use strong analytical capabilities to monitor and control production team performance against KPIs.
- Direct tasks for production resources to meet and exceed KPIs and customer SLAs.
- Report regularly internally and externally on production metrics and performance against objectives, explaining trends and addressing shortfalls proactively.
- Communicate seamlessly with client contacts, local colleagues, freelancers, and internal project team members.
- Manage production escalations and drive RCA and CAPA to completion.
- Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with stakeholders.
What We're Looking For
- 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies.
- Customer onboarding experience.
- Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team.
- Experience in Risk Management, RCA, and CAPA procedures as they apply to Enterprise programs.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including meticulous attention to detail and multitasking skills.
- Analytical and organized problem-solving abilities.
- Able to meet deadlines and work under pressure.
Team & Environment
The Production Team spans project management, customer onboarding and program management, quality, and talent management.
Benefits & Compensation
- Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
- Medical Benefits: Coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits.
- LILT pays for basic life insurance, short-term disability, and long-term disability.
- Paid parental leave is provided after 6 months.
- Monthly lifestyle benefit stipend via the Fringe platform.
Work Mode
This is a hybrid position open to candidates in the Boston metropolitan area or the Washington D.C. metropolitan area.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws.
