Ashby is seeking a Product Support Specialist based in the Philippines to provide direct support to our customers in Europe and Asia. In this role, you will handle complex product inquiries and contribute to projects that improve our team's operations.
What You'll Do
- Work directly with customers on support tickets requiring complex integration troubleshooting.
- Provide customers with detailed workflow instructions.
- Work on projects that improve team operations, such as creating enablement from engineering work or developing workflow automation.
- Cover weekend shifts as part of a Tuesday-Saturday or Sunday-Thursday schedule, with occasional changes for holidays or business needs.
What We're Looking For
- Experience offering B2B support to customers ranging from Small Business through Enterprise organizations.
- Strong problem-solving skills, including defining problem scope and creating comprehensive solutions.
- Keen attention to detail and ability to provide thorough, clear, and empathetic customer responses.
- A proactive sense of ownership in finding solutions for customers, using principled thinking.
- Ability and willingness to work weekend shifts (Tuesday-Saturday or Sunday-Thursday schedule).
Team & Environment
Part of the Support team, reporting to a Support Manager.
Benefits & Compensation
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US (expansion to other countries planned).
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items covered with manager approval.
Work Mode
This is a remote position based in the Philippines.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
