Tremendous is looking for a Product Support Specialist to advocate for our customers and help define our support function. You should be excited to shape our voice and contribute to improving our efficient, flexible platform.
What You'll Do
- Be the first point of contact for customer questions through email, chat, and phone
- Become a product expert and function as a first-level problem solver
- Escalate issues to the appropriate team while maintaining communication with the affected user
- Understand and gather customer feedback trends to help our product team prioritize future projects
- Update and contribute to our internal knowledge banks and external help articles
- Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
- Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team
What We're Looking For
- A bachelor's degree
- 0-2 years experience in a customer-facing role
- Effective communication skills, particularly the ability to write clearly and concisely
- Composure, patience, and empathy for interacting with users
- The ability to multitask, prioritize responsibilities, and stay organized
- A proactive, get-things-done attitude
- The ability to learn and adapt quickly
- A sense of humor
- A curiosity for the Tremendous platform and product
Benefits & Compensation
- Compensation: $75,000 - $80,000 + equity
- We’re profitable with plenty more opportunity ahead, which is good news for your career growth.
- We offer competitive pay and benefits.
- We’ve got smart people and a great culture.
Work Mode
We are a fully remote company. Work from wherever you want in the Americas. Tremendous is a high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.
Tremendous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
