Responsibilities
- Be the first point of contact for customer questions through email, chat, and phone
- Become a product expert and function as a first-level problem solver
- Escalate issues to the appropriate team while maintaining communication with the affected user
- Understand and gather customer feedback trends to help our product team prioritize future projects
- Update and contribute to our internal knowledge banks and external help articles
- Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
- Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team
Requirements
- A bachelor's degree
- Effective communication skills, particularly the ability to write clearly and concisely
- Composure, patience, and empathy for interacting with users
- The ability to multitask, prioritize responsibilities, and stay organized
- A proactive, get-things-done attitude
- The ability to learn and adapt quickly
Nice to Have
- 0-2 years experience in a customer-facing role
- A sense of humor
- A curiosity for the Tremendous platform/product
Benefits
- We’re profitable with plenty more opportunity ahead, which is good news for your career growth.
- We offer competitive pay, equity and benefits. The base salary for this role is $75,000 - $80,000.
- We're a fully remote company. Work from wherever you want in the Americas.
- We’ve got smart people and a great culture. See our company handbook.
Work Arrangement
Remote (Worldwide)
