United States Remote (Country) Employment

Rockefeller Philanthropy Advisors is hiring a Product Support Engineer, Remote US

About the Role

Rockefeller Philanthropy Advisors is hiring a Product Support Engineer to serve as a key technical resource for high-profile clients. You will provide expert post-sale support and troubleshooting across complex HVAC systems, ensuring operational continuity and maximizing system performance.

What You'll Do

  • Serve as the technical post-sale subject matter expert for multiple HVAC products and services.
  • Troubleshoot and resolve complex customer issues related to installation, usage, and system performance.
  • Assess warranty and non-warranty issues, coordinating with local labor providers to implement solutions.
  • Conduct training sessions, product demonstrations, and create evaluation criteria to ensure training effectiveness.
  • Collaborate with customer service, sales, engineering, and product teams to identify support needs and implement solutions.
  • Gather and analyze information from customers and internal teams to improve support programs and tools.
  • Travel up to 25% domestically to support strategic accounts as needed.

What We're Looking For

  • High school diploma or GED.
  • Minimum of 5 years of experience in light commercial or commercial HVAC service.
  • Strong interpersonal, analytical, and communication skills to interact with diverse stakeholders.
  • Proven ability to diagnose and resolve complex technical issues efficiently.
  • Self-motivated with a sense of urgency, initiative, and ownership.
  • Highly organized, detail-oriented, and capable of managing multiple priorities under pressure.
  • Valid driver’s license and ability to travel domestically up to 25%.

Nice to Have

  • Additional technical training.
  • Experience with Microsoft Office and Salesforce.com.

Technical Stack

  • Microsoft Office
  • Salesforce.com

Team & Environment

You will collaborate with customer service, sales, engineering, and product teams in a collaborative, customer-focused work environment.

Benefits & Compensation

  • Competitive salary range: $77,500 – $135,250 annually.
  • Remote work flexibility within the USA.
  • Opportunities for professional development and skill enhancement.
  • Collaborative, customer-focused work environment.
  • Paid time off, holidays, and benefits in line with company policies.

Work Mode

This is a remote position open to candidates within the United States.

Rockefeller Philanthropy Advisors is an equal opportunity employer.

Required Skills
SalesforceMicrosoft OfficeTechnical SupportCustomer ServiceCRM AdministrationProblem SolvingDocumentationTrainingProcess ImprovementCommunication
Looking for a remote dev community?

200+ professionals, 37 countries, one network

Working remotely doesn't mean working alone. Iglu connects you with developers, designers, and digital experts worldwide. Collaborate, learn, and grow together.

Global professional network
Knowledge sharing & collaboration
Regular community events
Cross-project opportunities
Join the community
37 countries represented
About company
R

A talent matching platform partnering with companies worldwide to connect top talent with opportunities using AI-driven job matching.

Visit website
Job Details
Category other
Posted 7 months ago