Kiln is hiring a Product Support Engineer (Blockchain) to own relationships with customers and prospects across the EMEA region. You will ensure the successful integration of our API-first products and the improvement of client staking and DeFi activities by working closely with GTM, Product, and Engineering teams.
What You'll Do
- Help business clients understand the staking process, available options, and how to use Kiln's staking services effectively.
- Address client inquiries related to staking, troubleshoot issues, and guide them through the resolution process.
- Communicate new features, updates, and platform improvements, ensuring clients understand their impact.
- Contribute to and maintain a comprehensive knowledge base of staking-related information.
What We're Looking For
- 2+ years of technical customer support experience in a B2B software company, including onboarding, troubleshooting, and user training.
- Proven experience with API troubleshooting, software implementation, testing, and deployment.
- Experience with Postman or another API testing tool.
- Strong ability to prioritize and resolve support tickets effectively.
- Outstanding communication skills across all channels.
- 1+ year of experience in web3, blockchain, and cryptocurrency, or proven personal experience, with a solid understanding of protocols, staking, and DeFi.
- Fluent (written and spoken) in English.
Nice to Have
- Experience working in a fast-growing startup.
- Genuine interest in Web3, blockchain, cryptocurrency, and smart contracts.
Technical Stack
- Solidity
- Golang
- JavaScript/Typescript
- API REST
- PostgreSQL
- AWS/Kubernetes
Team & Environment
You will join a team of 90+ people and work closely with the GTM team as well as the Product and Engineer teams. Our culture is built on technical excellence, innovation-driven meritocracy, trust, transparency, and a people-first approach in a fast-paced, bureaucracy-free environment.
Benefits & Compensation
- Equity share options in the business
- Competitive salary
- Flexible holiday
- Flexible remote working
- Internet connection paid
- Significant personal development budget (books, training)
- Overseas tech conferences budget
Work Mode
This is a hybrid role based in Paris or London, with flexibility for remote work from Western Europe.
Kiln is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds.
