EvenUp, a mission-driven company using technology and AI to close the justice gap, is seeking a Product Solutions Associate. In this role, you will ensure customers are seamlessly onboarded and set up for success by acting as a hybrid program manager, implementation specialist, and product partner.
What You'll Do
- Own the technical and operational setup for customers.
- Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
- Draft, test, and refine AI prompts, exercising strong judgment on quality thresholds for v1 launches.
- Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs.
- Manage complex data mapping, including provider contact entity linking.
- Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments.
- Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes.
- Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog.
What We're Looking For
- 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
- A track record of leading or working on customization-heavy 'system of record' implementations for large enterprise customers.
- Experience writing, testing, and refining AI prompts.
- Comfortable testing, iterating, and making swift, sound judgment calls on quality thresholds.
- Exceptional attention to detail to manage highly complex configurations.
- A track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
- Ability to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.
Nice to Have
- Familiarity with SQL.
- Prior professional experience working with an enterprise 'system of record'.
- Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.
Technical Stack
- SQL
Team & Environment
This is a highly cross-functional role within a fast-growing, collaborative environment.
Benefits & Compensation
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
Work Mode
This is a fully remote position.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
