American Airlines is looking for a Product Owner to join our Customer Experience Division. You will leverage creativity and data-driven decisions to define, deliver, and improve technology strategies for the contact center agent desktop, partnering with IT teams to enhance experiences for customers and employees.
What You'll Do
- Contribute to the co-creation of Product Vision and Strategy tied to Portfolio goals.
- Use technical knowledge including A/B testing, product architecture, DevOps practices, and data analytics to support owned products.
- Communicate regularly on OKRs, product roadmap, planned development, and releases.
- Coordinate with other Product team members to manage dependencies and increments of value.
- Perform continuous product discovery and offer valuable solutions aligned to Product OKRs.
- Understand budgetary implications and organizational constraints.
- Use data to define baselines, measure outcomes, share insights, and order backlog items.
- Conduct competitive benchmarking, present new technologies, and identify unmet needs.
- Define and maintain a healthy backlog, adopting organizational standards and presenting items to squads.
- Seek input from product, process, and technology areas to balance time-sensitive improvements.
- Collaborate with internal team members from UX, Technology, Vendors, Risk, Compliance, and Security.
- Influence leaders, squads, and peers on product strategy, roadmap, OKRs, and releases.
- Practice agility in discovering and delivering value continuously.
What We're Looking For
- A Bachelor’s degree in a related field plus 3 years of experience in Product Management/Delivery (e.g., product analyst, user researcher, product owner) OR 5 years of relevant work experience.
Nice to Have
- Experience determining Product Market fit and defining a Go-to-Market strategy.
- Familiarity with Agile Product Management tools.
Team & Environment
This role is a member of the Customer Experience Operations Innovation team within the Customer Experience Division.
Benefits & Compensation
- Travel Perks: Access to 365 destinations on more than 6,800 daily flights for you, family, and friends.
- Health Benefits: Health, dental, prescription, and vision benefits available on day one; also offers virtual doctor visits and flexible spending accounts.
- Wellness Programs: Tools, resources, and support for personal wellness.
- 401(k) Program: Available upon hire; employer contributions available after one year depending on workgroup.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Work Mode
Work mode details are not specified for this role.
American Airlines is committed to inclusion and diversity, with over 20 Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders.
