About the Role
Oversee the strategy and execution of product operations, ensuring alignment between product development, engineering, and business functions. Build systems that enhance productivity, support product lifecycle management, and scale with organizational growth.
Responsibilities
- Manage daily operations within the product team to ensure timely delivery of initiatives
- Develop standardized workflows for product planning, execution, and review cycles
- Collaborate with engineering, design, and product managers to identify operational bottlenecks
- Implement tools and dashboards to track product development progress and KPIs
- Facilitate cross-functional communication between departments involved in product delivery
- Create reporting structures that inform leadership decision-making
- Lead operational planning for new product launches and feature iterations
- Optimize resource allocation across product teams
- Establish best practices for product documentation and knowledge sharing
- Drive continuous improvement in product development processes
- Coordinate sprint planning and release management activities
- Monitor operational metrics and recommend process adjustments
- Support product leadership with strategic planning and capacity forecasting
- Ensure compliance with internal product governance standards
- Scale operational frameworks as the product organization grows
- Identify opportunities to automate repetitive product operations tasks
- Maintain product roadmap tracking systems
- Organize and lead operational reviews with product stakeholders
- Onboard and train new team members in product operations procedures
- Foster a culture of accountability and data-driven execution
- Evaluate vendor tools for integration into product operations workflows
- Manage change control processes for product development
- Align product operations with company-wide OKRs and strategic goals
- Troubleshoot escalated operational issues within product teams
- Document lessons learned from product initiatives for future reference
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the product organization supporting global fundraising technology solutions
Our Mission
We empower nonprofits to grow their impact through seamless, secure, and scalable donation processing technology that maximizes giving and minimizes friction.
Culture & Values
We prioritize transparency, inclusivity, and innovation. Team members are encouraged to take ownership, challenge assumptions, and contribute to a respectful, mission-driven workplace.
Available for qualified candidates
